Frequently Asked Questions

The Golf Shop Online is one of the UK's leading authorised golf retailers, run by a team of PGA professionals and experienced staff. We offer expert advice, competitive pricing, and a carefully curated range of equipment, clothing, shoes, and accessories. Our goal is to make it easy for golfers of all levels to find the right gear and shop with total confidence. 

We are a Private Limited Company owned by Foremost Golf Limited, the UK's largest Golf Retail Group.

Yes - we only stock 100% genuine products from trusted golf brands. We are an authorised online retailer for every brand that we sell, and every product is sourced directly from the manufacturer or its official UK distributor.

Established in 1992 and trading online since 2002, we are one of the UK's longest-established golf eCommerce stores. Our PGA-qualified team has decades of combined experience both playing and fitting golf equipment, so you can be sure to trust our knowledge and product recommendations.

Our business is based in Exeter, Devon, UK, and we ship orders across the UK and selected international destinations. 

Absolutely. We're proud of our reputation and the feedback we've received over the years. You can read verified customer reviews directly on many of our product pages or browse overall company reviews on platforms such as Trustpilot.

Read customer reviews on Trustpilot.

Read customer reviews on Reviews.io.

Our PGA-trained team is here to help. You can reach us by:

• Phone: 0800 368 1097 [8.30 am to 4:30 pm, Mon to Fri]
• Email: sales@thegolfshoponline.co.uk
• Live Webchat: Use the chat icon at the bottom of the website to speak directly with a member of our team. 
• Social Media: Make sure to follow us on social media for the latest news, product launches, and tips!
• Ask Mark: Have a question for our head professional? On each product page, you'll find an option to #AskMark, allowing you to fill out the contact form with any queries.

Ordering is quick and secure through our website. Simply browse the product(s) you want, choose your preferred size, colour, or custom options, then click Add to Basket. When you're ready, proceed to checkout, enter your details, and complete your purchase. 

Yes, absolutely! If you'd prefer to order over the phone, our team is happy to help. Give us a call on 0800 368 1097 Monday to Friday, 8.30 am to 4.30 pm, and we'll process your order securely. 

No, you can easily check out as a guest. However, creating an account guarantees you free UK delivery for life, as well as access to exclusive offers and benefits. When shopping through your account, you also earn loyalty points on every purchase, which can be redeemed on future orders.

We aim to process your order as quickly as possible to ensure a fast dispatch, so we can't guarantee changes once your order is confirmed. However, if you contact us as soon as possible by phone or email, we'll do our best to help.

Feel free to contact us via email or phone with the discount code, and we will aim to resolve this as soon as possible.

Yes, you'll receive an email confirmation shortly after placing your order. This includes your order number and a summary of the items purchased. If you don't see it in your inbox, please check your spam or junk folder.

We accept all major payment methods, including:

• Credit and Debit cards.
• PayPal.
• Apple Pay and Google Pay (on supported devices)
• Klarna.
• Amazon Pay.

Please note that you can only purchase our Digital Gift Vouchers through PayPal and Amazon Pay.

Yes, on eligible orders, you can choose from the following interest-free payment options at checkout:

• Klarna Pay in 3 - spread the cost over three monthly payments.
• PayPal Pay in 3 - available through your PayPal account on qualifying orders.

These options will appear automatically during checkout if your basket qualifies.

Yes - your order confirmation email serves as a VAT invoice. If you need a separate invoice or require one for business purposes, contact us and we'll be happy to help.

Here at TGSO, we are committed to offering the best value. If you find the same item cheaper elsewhere from an authorised UK retailer, we'll do our best to match or beat that price. Learn more about our Lowest Price Promise.

If you don't receive order confirmation, please email us or give us a call to double-check. When you enter your payment details, all the information must be completely accurate. If you are having trouble paying for your order, please don't hesitate to call us, and we'll be happy to process it over the phone.

Standard Delivery:

• Mainland UK (excluding selected Scottish postcodes): £2.99 for orders £30 or less, and FREE for orders over £30.
• UK outlying islands and selected Scottish postcodes: £4.99 for orders £150 or less, and FREE for orders over £150.
• Northern Ireland: £4.99 for orders £150 or less, and FREE for orders over £150.

Next Working Day Delivery:

• Eligible UK postcodes: £4.99.

Express Delivery:

• UK Mainland: £2.99 for orders over £30.
• UK islands, selected Scottish postcodes, and Northern Ireland: £9.99.

Saturday Delivery:

• Eligible UK Postcodes: £7.99.

Please refer to our delivery information for a more detailed breakdown.

Standard orders typically arrive within 3–5 working days. If you're based in the UK, please allow up to 6 working days before reaching out to us. For non-UK orders, delivery may take up to 10 working days. 

Yes, we offer Next Working Day Delivery on selected products, and if available the option to add on Next Day Delivery will appear in the checkout. The cost for this is £4.99; however, please note that this only applies to eligible UK postcodes. 

Yes, we offer Saturday Delivery on selected products, and if available, the option to add Saturday Delivery will appear in the checkout. The cost for this is £7.99; however, please note that this only applies to eligible UK postcodes. Orders must be placed before 3 pm on Friday for Saturday delivery.

Next Working Day orders must be placed before 3 pm, Monday to Friday. Orders placed before 3 pm on Friday will be dispatched on Friday for a Monday delivery, unless you have specifically selected Saturday Delivery. Orders placed after 3 pm on Friday and over the weekend will be dispatched on Monday for a Tuesday delivery. 

To deliver your order, we use a combination of leading UK couriers, and depending on the delivery service you choose, you will be allocated to DPD, DHL, DX, or Royal Mail.

Once you place an order, by default, our system allocates you to the best courier based on your delivery location. However, if you have a specific preference, feel free to contact us, and we will try our best to arrange this for you.

We always strive to process and dispatch your orders as soon as possible. Once dispatched, you will always be informed of the delivery date as well as a time window for delivery, so your order shouldn’t catch you off guard! However, if a particular delivery day is needed, please get in touch, and we will do our best to achieve this. We do offer next-day and Saturday delivery options.

Yes - you will receive an email containing the tracking information as soon as your order is dispatched. You can also check your order status on our website by entering your order number (GSO followed by 6 digits) and email address.

Some Scottish postcodes are outside our regular delivery zones and are subject to different shipping rates. Next Day and Saturday delivery is not available for these areas, and a higher delivery charge may apply. Our current list of affected postcodes is:

HS, IV, KW, AB30 to AB38, AB41 to AB56, FK17 to FK21, PH17 to PH50.

JE, GY, IM, ZE, TR21 to TR25, KA27 to KA28, PO30 to PO41, PA20 to PA80.

You will always receive tracking information from our trusted courier partners, so it is rare that you would not be aware when your parcel is arriving. However, on the off-chance that you miss the delivery, the courier will leave a calling card or send you a text message providing instructions for you to organise your delivery. Your order experience is important to us from start to finish, and if you would like us to speak to the courier on your behalf, please get in touch with our customer services team, who will be only too willing to help.

We are based in the Marsh Barton Trading Estate, Exeter, and if you are local to us, you are more than welcome to come and collect your order from our warehouse. Just give us a call once you place your order to arrange this. 

Our full address is: The Golf Shop Online, GSO Warehouse, Cofton Road, Exeter, EX2 8QW.

While we endeavour to deliver goods as stated, we rely on the services of third-party couriers, and there are unfortunately a few occasions where the couriers fail to perform the service that they are required to. If your order hasn’t reached you after the expected timeframe, please contact us with your order number, and we will investigate this for you.

We offer a 60-day no-quibbles return policy. If you are not completely happy with your purchase, you can return it for a refund, exchange, or store credit. Our goal is to always help you fund the perfect product for your game. Please note that this is subject to terms and conditions, and you can find more information on our returns page.

To start your returns process, please enter your email address and order number into our online returns portal. Within your return, please include a note with your name, order number, and the action you would like us to take. You can find information on how to send your order back to us on our returns page.

Absolutely. Simply return the item you no longer want and let us know what you’d like instead via the returns portal. You’ll cover the return postage, and we’ll send out your replacement postage free (UK mainland only).

Absolutely! We understand that sizing can vary, so you are more than welcome to try on clothing* indoors to check its fit. Please ensure that all tags remain attached and the item is in brand-new condition in its original packaging when returning it.

*excluding socks and undergarments.

Yes - as long as the item is still brand new and unused, you’re welcome to exchange an item more than once within the 60-day return window. Just follow the same process again.

You have 60 days from the date of delivery to return your item. We understand that sometimes these decisions take time, so our extended return window is designed to give you complete confidence when shopping with us.

Items must be brand new, unused, and in a resalable condition in the original packaging with all tags attached.

While we strive to fulfil your order to the best of our ability, mistakes do happen, and we are very sorry if something has gone wrong. Please get in touch with us within 14 days, and we’ll put it right as quickly as possible.

Personalised or custom items can only be returned if they are faulty or incorrect. This includes things like crested or embroidered clothing and custom-stamped golf balls - as these are made specifically for you, they’re not eligible for change-of-mind returns.

However, if you’ve ordered custom-fit golf clubs, you’re covered by our 60-Day Play Better Promise. If they’re not quite right for your game, you can return them for store credit to put towards a better fit. Learn more about our Play Better Promise.

Returns Department

The Golf Shop Online
GSO Warehouse
Cofton Road
Marsh Barton
Exeter
Devon
EX2 8QW
United Kingdom

If you're returning an item because it's no longer required (e.g. wrong size or changed your mind), you'll need to cover the return postage.

You can choose one of the following options:

• Royal Mail: Use your own service — cost will vary depending on the product size and weight.
• DPD Returns: Use our convenient DPD returns service for a flat rate of £5 (UK mainland only).

If your item is faulty, damaged, or incorrect, we’ll cover the full cost of the return. Contact us first, and we’ll arrange everything for you.

Once we receive and inspect your return, we aim to process your refund on the same day. During busy periods, please allow 3-5 working days. You will receive a confirmation email once your refund has been issued.

Refunds are processed using the same payment method that you used at checkout. This includes card payments, PayPal, Klarna, or any other supported service. 

Once processed, refunds usually appear in your account within 2-5 days, depending on your bank or payment provider.

For security reasons, we can only refund the original payment method used for the order. If that account is no longer active, please get in touch with your card issuer or bank, as they will usually redirect the funds automatically. 

If you’re returning an item because it is faulty or incorrect, then we will, of course, refund your original delivery cost. However, if you are returning an item for any other reason (e.g. you changed your mind), then the original delivery charge is non-refundable.

Your refund amount may be adjusted if:

• The item was part of a multi-buy or promotional offer.
• You returned only part of a bundle.
• You used store credit, loyalty points, or a discount code.
• You selected our DPD returns service for a flat rate of £5 - this will be deducted from your refund.

These adjustments will always be explained in your refund confirmation email. If you have any questions, feel free to get in touch with our returns team at returns@thegolfshoponline.co.uk or by giving us a call.

If a product is shown as ‘In Stock’ on our website, then it is available to order immediately. This is shown on our product pages once you have selected the desired size, colour, or other options. We keep our stock levels updated in real time, so you can always shop with confidence.

Yes - for selected new releases or restocks, we offer pre-order options. If pre-ordering is available, it will be clearly marked on the product page along with an estimated delivery date. Payment is taken at the time of pre-order, and your item will be shipped as soon as it arrives. 

We aim to stock a wide range of colours and sizes across all major brands. However, availability can vary depending on season, popularity, and manufacturer supply.

We stock over 23,000 products in our warehouse, but on rare occasions, we may need to source an item directly from the manufacturer. In most cases, this doesn’t delay your order, as we work closely with our suppliers to keep things moving quickly. If there’s ever likely to be a delay, we’ll contact you straight away with an update and options.

If a product is completely unavailable, it will be marked as “Out of Stock” on our website. Please get in touch with our team for more information.

Yes, we offer personalised golf balls from brands like Titleist, Srixon, Callaway, and more. You can add initials, names, or custom messages during the ordering process on selected products. Browse our range of personalised golf balls here.

We do offer embroidered or crested golf clothing for golf societies, corporate events, or club teams, which you can browse on our dedicated crested golf clothing page. Please get in touch with us directly to discuss your requirements - our team can advise on minimum order quantities, turnaround times, and available brands.

Absolutely! Our PGA-trained team is always happy to provide advice and guidance when selecting your products. We’re passionate about your game - whether you are looking for the right driver, waterproof jacket, or a pair of golf shoes, we’re here to help.

We understand that sizing can vary between brands. You’ll find brand-specific size guides on many product pages, and we’re happy to offer advice if you’re unsure. Plus, with our 60-day no-quibble returns, you can try on clothing at home with confidence (excludes socks and undergarments).

While we are not a custom-fit centre, we have a dedicated team of PGA professionals on hand to offer expert advice and help you choose the right specifications for your game. If a club is available with custom options, you’ll see a blue ‘View Custom Fit Options’ button on the product page - this allows you to select your preferred shaft, length, lie angle, and grip.

Need help deciding? Contact one of our PGA professionals - we’re always happy to guide you through the process.

Yes - all products we sell come with a minimum 12-month manufacturer’s warranty, unless otherwise stated. Some brands and product types (such as electric trollies and waterproofs) include an extended warranty period. You can find full warranty details on the individual product pages.

Warranty length varies depending on the product and manufacturer. As a guide:

• Most items come with a 1-year warranty.
• Electric trollies often include a 2 to 5-year warranty, depending on brand.
• Waterproofs generally have a 2-3 year warranty, with some brands like Galvin Green offering a lifetime warranty.
• Some brands offer lifetime warranties on specific components.

You can find full warranty details on the individual product pages.

If something goes wrong with your item within the warranty period:

• Contact us with your order number, a description of the issue, and clear photos if possible.
• Email: returns@thegolfshoponline.co.uk or call us on 0800 368 1097.
• We’ll work with the manufacturer to inspect the item and arrange a repair, replacement, or store credit depending on the outcome.

We aim to make the process as quick and stress-free as possible.

If you’ve ordered a new club and it doesn’t suit your game, don’t worry, we won’t leave you stuck with it. Our 60-Day Play Better Promise allows you to return it for store credit, giving you the chance to find something that works better for your swing. Please note that terms and conditions do apply.

Learn more about our Play Better Promise.

Yes, all electric trollies we sell come with a manufacturer's battery warranty, usually ranging from 2 to 5 years, depending on the model and brand. Please refer to the product page for more specific information.

Creating an account gives you access to exclusive benefits and a faster, more personalised shopping experience. When you register, you’ll receive:

• Free UK delivery for life (excluding Northern Ireland).
• Loyalty points on every order - redeemable for money off future purchases.
• Access to expert golf tips and advice videos from PGA Professional Mark Crossfield.
• Quick, secure checkout with saved details.
• Easy access to your previous order history.
• Early access to exclusive offers and savings.

It’s completely free and takes just a minute to set up. Create your account now.

Simply click Register at the top of the page, where you can follow the on-screen instructions to set up your account. Create your account now.

If you've forgotten your password, go to the login page and click ‘Forgotten Password?’. We’ll send you an email with a secure link to reset it. You can also use this link to reset your password.

Every time you place an order with us while logged into your account, you’ll automatically earn loyalty points, which are available to use on future orders after 30 days.

At checkout, you’ll see your available points and can choose whether to redeem them. Each point has a cash value, which can be applied to reduce your order total.

Once logged in, go to ‘My Account’ where you can update your name, email address, and password.

Log in to your account, go to ‘Saved Addresses’, and either edit your existing address or add a new one. You can also select your preferred delivery address during checkout.

Every marketing email includes an ‘Unsubscribe’ link at the bottom. You can also log in to your account and update your communication preferences under ‘Newsletter Subscriptions’.
We only send relevant product updates and exclusive offers, but you’re free to opt out at any time.

Only one discount code can be used per order. If you have multiple codes, choose the one that offers the best value for your purchase.

Yes, you can purchase a physical gift card, which will be sent to your delivery address within our standard delivery window of 3 to 5 working days.

You can find out more information about gift cards here.

You can pay for a digital gift voucher via PayPal or Amazon Pay. You will receive an email containing your unique voucher code.

You can find out more information about gift cards here.

At checkout, enter your voucher code in the ‘Gift Card’ box before completing payment. The amount will be applied to your order total automatically.

You can also use gift vouchers alongside loyalty points or standard payment methods.

We don’t offer dedicated student or key worker (blue light) discounts at this time, but we're committed to offering great value for everyone. If you find the same item cheaper elsewhere from an authorised UK retailer, please get in contact with our sales team - our Lowest Price Promise means we’ll do our best to match or beat it. Learn more about our Lowest Price Promise.

Yes, our website is secure. We use HTTPS encryption to ensure all data transmitted between your browser and our website is protected. Our systems are regularly maintained and updated, and we follow industry best practices to safeguard your personal information.

No, we never store payment details. Trusted partners like PayPal, Amazon, Google Pay, Apple Pay, and Klarna securely process all payments. Even if you choose to save your card for future use, your details are stored safely by the payment provider, not by us.

We only use the information you provide to process your order and communicate with you. This includes things like your name, email address, and delivery address. We use it to send order confirmations, delivery updates, and, if you’ve opted in, occasional newsletters. We do not use your information for any unrelated purposes, and you can unsubscribe from our newsletters at any time.

We only share your details with trusted partners when it’s necessary to fulfil your order, such as delivery companies. We do not share your information for marketing purposes, and we never sell your data to anyone.

Yes, we offer international delivery on selected products. Shipping availability and cost will be confirmed at the checkout based on your location and the items in your basket. 

We currently ship to Ireland, many European countries, and selected international destinations. When you enter our site, please click on the country flag in the header and select your country. If your country is not on this list, we do not currently deliver to you.

Yes, we do accept returns from international customers. All our international customers have access to a dedicated returns portal, which provides easy-to-follow instructions about how to return