Motocaddy Warranty

"The manufacturer's warranty covers purchases within the UK & Ireland. Customers outside the UK & Ireland will need to return their item to the UK for repairs & service covered by the manufacturer's warranty."

Please be aware we do not sell Motocaddy directly to European Golf Retailers.

Always make sure you register your trolley with Motocaddy. Details in the box

Standard Warranty - The trolley and charger are covered by a 24-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Motocaddy batteries are covered by a separate warranty (12-month Lead-acid / 24 month Lithium) and can be registered online using our Battery Warranty Registration form.

The standard Motocaddy warranty only covers purchases made in the UK and the Republic of Ireland and the use of the trolley, battery and charger in the UK and the Republic of Ireland. 

Motocaddy Lithium Warranty (valid for sales from 01/01/17) -  The Motocaddy Lithium battery and charger are both covered by a full 24-month warranty from the date of purchase. In addition to the standard 24-month warranty, Motocaddy now offers a 5-year warranty (additional 3-years) on the battery (this excludes the charger). The standard and 5-year warranties only cover purchases made in the UK and Republic of Ireland for use in the UK and Republic of Ireland.

To qualify for the 5-year warranty (additional 3-years) the battery must be registered online using the relevant Warranty Registration form within 45 days of purchase.

The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse, misuse, or commercial use is not covered. Motocaddy warrants that all LiFePO4 Lithium batteries will retain 75% of the original rated capacity (Wh).

Any repairs or replacements made without charge do not carry a new warranty beyond the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request proof of purchase. We also reserve the right depending on location, to charge for shipping on any new replacement battery and this will be at our discretion at the time of replacement.

Motocaddy Lithium Batteries are subject to the standard Motocaddy warranty terms & conditions.

LitePower Lithium Warranty (valid for sales from 01/01/17) - The LitePower Lithium battery and charger are both covered by a full 24-month warranty from the date of purchase. In addition to the standard 24-month warranty, LitePower now offers a 3-year warranty (additional 1-year) on the battery (this excludes the charger). Both the standard and 3-year warranties only cover purchases made in the UK and Republic of Ireland for use in the UK and Republic of Ireland.

In order to qualify for the 3-year warranty (additional 1-year) the battery must be registered online using the relevant Warranty Registration form within 45 days of purchase.

The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered. LitePower warrants that all LiFePO4 Lithium batteries will retain 75% of the original rated capacity (Wh).

Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request proof of purchase. We also reserve the right depending on location to charge for shipping on any new replacement battery and this will be at our discretion at the time of replacement.

The Golf Shop Online is a leading retailer authorised to sell Motocaddy Golf Equipment throughout the UK and EU. Established in 1992, our low prices, fast delivery and 5-Star Trustpilot rating make us a popular choice for golfers. 

When it comes to electric golf trollies, Motocaddy is the benchmark and brings the very best design, build, and functionality to golfers of all ages and abilities. Take your pick from the wide range of performance-enhancing features and have total peace of mind about their reliability and quality.

We offer a full manufacture's warranty on all products (5 Years on Lithium Batteries), further backed by our 5-star Trustpilot customer satisfaction service. If you need any help or advice, please do not hesitate to call our sales team, speak to one of our professionals or drop us an email at sales@thegolfshoponline.co.uk

Shop with confidence at The Golf Shop Online.

We offer an extended Christmas exchange policy on goods purchased after the 18th of October 2023 and returned to us before the 19th of January 2024.

Our policy extends to

• NEW, unused, and original box/packing, including clothing tags. 

Custom-built, printed, personalised or embroidered can not be returned. 

We are happy to offer an exchange or a credit voucher redeemable over six months. 

Customers still have the added benefit of our standard 60-day Money Back Policy, which applies to goods returned within 60 days of delivery. We also offer a 60-Day Play Better Promise on selected hardware, which means you can buy your loved one a new golf club, they can try it, and if not suitable, we will happily take it back. (t&c's apply)