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Returns - 60 Day Money Back Guarantee

Our objective is to provide a wide selection of brand name golf equipment at the best prices over the Internet. Occasionally though, you may want to return items to us. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.

Return a Product

What to do if you are unhappy with your goods

If you are unhappy with any product you may return it - unused, unopened, and in its original packaging - within 60 days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.

If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

What to do if you have received defective goods

All products are backed by a 12 month manufacturer's guarantee from the date of purchase. This is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.

If the goods are damaged (i.e. courier damage) upon receipt please e-mail sales@thegolfshoponline.co.uk or call +44 (0)1392 301760 within 30 days of delivery. We aim to replace any damaged items with replacements. If this is not possible we shall issue a refund.

If your product develops a fault within the first 30 days after receiving your purchase you are able to return it for a full refund or exchange. Items must show fair wear and tear and not have been misused.

All other products within the 12 month manufacturer's guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.

Non-UK Customers - Brexit

Currently no decision has been made on what trading agreement will be in place come January, but EU customers looking to return products from January will be liable for any duties/tarrifs that have to be paid. If you return an item and have not paid any fees, these will be deducted or charged before any refund or exchange.

Returns Instructions

The easiest way to return a product is to use our online returns portal.

For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.

Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods.

Returns Address

Returns Department
The Golf Shop Online
GSO Warehouse
Cofton Road
Marsh Barton
Exeter
Devon
EX2 8QW
United Kingdom