Ecco Golf Outdoor Shoe Care Kit

Easy Returns

Our objective is to provide a wide selection of brand name golf equipment at the best prices over the Internet. Occasionally though, you may want to return items to us. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.

14 Day Money Back Guarantee

If you are unhappy with any product you may return it - unused, unopened, and in its original packaging - within 14 days of delivery for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.

If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

30 Day Money Back Guarantee on Faulty Product

In the unlikely event your product develops a fault in the first 30 days or purchase you are able to return it for a full refund. Items must show fair wear and tear and not have been mis-used. 

What to do if you have received defective goods

All products are backed by a 12 month manufacturer's guarantee from the date of purchase. This is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.

If the goods are damaged upon receipt please e-mail sales@thegolfshoponline.co.uk or call +44 (0)1626 830537 within 14 days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

All other products within the 12 month manufacturer's guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.

Returns Instructions

For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.

Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.

Returns Address
The Golf Shop Online
Unit 21 Wentworth Road
Daneheath Business Park
Heathfield Industrial Estate
Newton Abbot
Devon
TQ12 6TL
United Kingdom

We take delivery of your order very seriously and as such we work very closely with our carriers DPD, Yodel and Royal Mail to ensure the safe delivery of your items.

We quote 3 to 7 working days for delivery. Except for the following:

Adidas, Galvin Green, and Nike, 5 to 10 Days.
Ecco, Oakley and Under Armour, 7 to 10 Days.
Custom built / Personalised - Time scale noted in product description.
The majority of orders are delivered quicker as is our aim, however, please allow for the stated times above.

Although we keep a large range of products in stock we may occassionally need to order items direct from the manufacturer. When this is the case we will endeavour to get your order to you within the amount of days we quote. If there are any delays from the manufacturer, we will contact you personally to let you know when your goods will be delivered.

NEXT DAY DELIVERY OPTIONS: - On select products, we are able to offer a Next WORKING Day Delivery option on orders placed before 2pm. Please note, this is only available for orders being delivered to certain postcodes in the UK. If you are in the UK, and your postcode is not in the following list, then you are eligible for our Next Day Delivery service: 

Next day orders must be placed before 2pm Monday to Friday and can only be delivered on a working day (excluding Saturday or Sunday). Orders placed before 2pm on a Friday will be delivered Monday. Next Day orders orders placed after 2pm on a Friday or over the weekend will be delivered Tuesday. 

BT, GY, IM, JE, KA27-28, PA20-80, PO30-41, TR21-25, ZE, AB30-38, AB44-56, FK17-21, G83, HS, IV, KW, PH17-50

Eligible UK Postcodes	All Orders	£4.99
Other		Not Available