Terms And Conditions

When Is My Credit Card Debited?

Your card will normally be debited up front when your order is placed.

Please note, we hold large amounts of every product we sell and as official suppliers of all major brand name goods we are able to quickly replenish stocks. If for any reason we cannot supply you with any part of your order we will contact you via e-mail or telephone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account. Products are offered subject to availability. Prices are subject to change without notice.

Is My Transaction Secure?

We have made buying from this store as secure and simple as possible. Every online purchase made from The Golf Shop Online is transmitted across the Internet using SSL (Secure Socket Layer) encryption, which is supported by Internet Explorer 5.5 or higher, Netscape 5 or higher, or a similar browser. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the Internet.

This web site is secured using an SSL Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. SSL certificates provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the Internet. An SSL certificate is used as proof of identity online, and provide for the protection of all information sent over the World Wide Web, using the most currently available encryption technology.

Acknowledgement Of Orders

Once you have placed an order, you will receive an e-mail confirming that the order has been received and is being processed.

Pricing Errors

In the event of any goods being offered for sale at an incorrect price, we reserve the right to withdraw the items from sale, at any point prior to dispatch. We will contact you if such a situation arises.

Exchange Rates

The Currency Converter on The Golf Shop Online is a guideline only as exchange rates change daily. We make every effort to keep the exchange rates updated, but please refer to your bank or credit card company for valid exchange rates at the time of order.

We have no control over rates charged by the credit card companies or PayPal and all transactions are processed in GBP and are correct at time of placing your order.

We accept no liability for fluctuations in exchange rates and no discounts or reductions are offered.

All refunds are sanctioned in GBP. We can only refund orders in GBP as orders are made in GBP and can therefore be responsible for fluctuations in the exchange rate.

Customer Accounts

Customers are permitted to create one Customer Account per user, per delivery address. If a customer creates multiple accounts to gain our introductory offer, we reserve the right to cancel your order, or to revoke any discounts, vouchers or other account benefits.

Our 5% introductory customer account offer cannot be used in conjunction with any other voucher, multibuy offer, price match, special event or cashback.

Loyalty Points

Customers with an account can earn loyalty points when ordering. The number of loyalty points earned from a transaction will be stated on our website's product and basket pages. If using a promotional code, gift voucher or any other discount, loyalty points are earned on the remaining balance of your order.

Please note that loyalty points have no cash value and are non-transferable. Loyalty points will be removed if a customer does not log into their account for 24 months.

Loyalty points earned will become active after 30 days but will show as pending within your Clubhouse account until they become active.

If you are not logged in to your Clubhouse account when placing your order, loyalty points will not be awarded. It is possible to claim these points afterwards by following the link in your email confirmation, but please note this can only be done in the first 30 days after placing your order. After this time it is not possible to claim loyalty points.

If requesting a refund or exchange, any loyalty points accrued will be frozen until the refund or exchange has been processed.

For any order placed using loyalty points, the loyalty points will be credited first in case of a refund.

For customers returning products after 30 days, the value of any loyalty points redeemed will be deducted from any refund.