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The Golf Shop Online
 

About Us

At the Golf Shop Online we pride ourselves on offering a great range of top quality branded golf equipment at low, low prices. Along with this we offer advice from PGA professional golfers, headed by our resident professional James Langmead, who was voted Callaway club fitter of the year 2003 and whom is part of the Callaway CFS testing panel.

If after browsing through our web site you wish to speak to us you can contact us at our main store, which is based at Stover Golf Club in Newton Abbot, Devon, either in person, or via the following ways:

The Golf Shop Online
Unit 21 Wentworth Road
Daneheath Business Park
Heathfield Industrial Estate
Newton Abbot
Devon
TQ12 6TL
United Kingdom

Telephone: +44 (0)1626 830537

Email: sales@thegolfshoponline.co.uk

If in the unlikely event, after browsing our on-line catalogue that you find a lower price from a golf store elsewhere, please notify us with the product details, price and store where you saw it, and we will endeavour to match or better them.

 
 

Customer Service

Cancelling An Order

Under the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of seven working days, beginning with the day after the day on which the goods are delivered.

If you wish to cancel an order, please contact us as soon as possible on +44 (0)1626 830537 with your order number to hand. As long as your order has not been dispatched we will cancel it immediately and no money will be debited from your card.

If your order has already been shipped then you will need to return the goods to us (see instructions below) at your own cost within seven working days of the date that the item was delivered to you. On receipt of the goods we will refund the total of the goods back on your card. Postage and insurance are not refundable.

Returns

Our objective is to provide a wide selection of brand name golf equipment at the best prices over the Internet. Occasionally though, you may want to return items to us. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.

What to do if you are unhappy with your goods

If you are unhappy with any product you may return it - unused, unopened, and in its original packaging - within seven days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.

If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

What to do if you have received defective goods

All products are backed by a 12 month manufacturer's guarantee from the date of purchase. This is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.

If the goods are damaged upon receipt please e-mail sales@thegolfshoponline.co.uk or call +44 (0)1626 830537 within seven days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

All other products within the 12 month manufacturer's guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.

Returns Instructions

For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.

Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.

Returns Address

The Golf Shop Online
Unit 21 Wentworth Road
Daneheath Business Park
Heathfield Industrial Estate
Newton Abbot
Devon
TQ12 6TL
United Kingdom

 
 

Delivery

We take delivery of your order very seriously and such as we work very closely with our carriers DPD, Yodel and Royal Mail to ensure the safe delivery of your items.

Delivery Charges

Mainland United Kingdom
(Excluding Scottish Highlands)
All Orders FREE
Scottish Highlands and Outlying Islands £150 or less £4.99
over £150 FREE
Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Netherlands, Northern Ireland £150 or less £9.99
over £150 FREE
Czech Republic, Estonia, Finland, Hungary, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden £500 or less £9.99
over £500 FREE
Greece, Iceland, Latvia, Romania All Orders £40.00

Any orders being delivered outside the UK that are larger than average consignment we reserve the right to make an additional charge to cover the increased delivery cost. We will contact you to arrange any extra costs before any payment is taken.

Next Day Delivery

On select products, we are able to offer a Next Day Delivery option. Please note, this is only available for orders being delivered to certain postcodes in the UK. If you are in the UK, and your postcode is not in the following list, then you are eligible for our Next Day Delivery service:

BT, GY, IM, JE, KA27-28, PA20-80, PO30-41, TR21-25, ZE, AB30-38, AB44-56, FK17-21, G83, HS, IV, KW, PH17-50

Eligible UK Postcodes All Orders £4.99
Other   Not Available

Delivery Times

We aim to deliver standard delivery goods within three to seven working days. However, please wait eight working days if you are in the UK. If you do not receive your goods after this time, please contact us (e-mail: sales@thegolfshoponline.co.uk or telephone +44 (0)1626 830537) with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately. Please allow up to 10 days for delivery to addresses outside of the UK.

Although we keep a large range of products in stock we may occassionally need to order items direct from the manufacturer. When this is the case we will contact you personally to let you know when your goods will be delivered.

Receipt Of Goods

Orders can be delivered to your home or work place. Deliveries are generally made on weekdays only (Monday to Friday, except Bank Holidays) and require a signature. Please ensure that someone is available to sign for the goods. If no-one is available to sign for the goods the courier will leave a card with details of how to rearrange delivery. Please feel free to contact us if you have any questions or problems.

Our Couriers

We rely on the services of third party couriers, and whilst we endeavour to deliver goods as stated there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item.

 
 

Terms and Conditions

Security

When Is My Credit Card Debited?

Your card will normally be debited when the goods are dispatched.

When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.

Please note, we hold large amounts of every product we sell and as official suppliers of all major brand name goods we are able to quickly replenish stocks. If for any reason we cannot supply you with any part of your order we will contact you via e-mail or telephone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account. Products are offered subject to availability. Prices are subject to change without notice.

Is My Transaction Secure?

We have made buying from this store as secure and simple as possible. Every on-line purchase made from The Golf Shop Online is transmitted across the Internet using SSL (Secure Socket Layer) encryption, which is supported by Internet Explorer 5.5 or higher, Netscape 5 or higher, or a similar browser. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the Internet.

This web site is secured using a GeoTrust Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. GeoTrust provides our SSL certificate (www.geotrust.com). GeoTrust is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the Internet. GeoTrust acts as a trusted third party on the Internet. They issue digital certificates to companies, and individuals, that are used as proof of identity online, and provide for the protection of all information sent over the World Wide Web, using the most currently available encryption technology.

Acknowledgement Of Orders

Once you have placed an order, you will receive an e-mail confirming that the order has been received and is being processed.

Pricing Errors

In the event of any goods being offered for sale at an incorrect price, we reserve the right to withdraw the items from sale, at any point prior to dispatch. We will contact you if such a situation arises.

Exchange Rates

The Currency Converter on The Golf Shop Online is a guideline only as exchange rates change daily. We make every effort to keep the exchange rates updated, but please refer to your bank or credit card company for valid exchange rates at the time of order.

We have no control over rates charged by the credit card companies or PayPal and all transactions are processed in GBP and are correct at time of placing your order.

We accept no liability for fluctuations in exchange rates and no discounts or reductions are offered.

All refunds are sanctioned in GBP. We can only refund orders in GBP as orders are made in GBP and can therefore be responsible for fluctuations in the exchange rate.