Our objective is to provide a wide selection of brand name golf equipment at the best prices over the Internet. Occasionally though, you may want to return items to us. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.
Return a ProductIf you are unhappy with any product you may return it - unused, unopened, and in its original packaging - within 60 days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.
The easiest way to return a product is to use our online returns portal.
For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.
Returns Department
The Golf Shop Online
GSO Warehouse
Cofton Road
Marsh Barton
Exeter
Devon
EX2 8QW
United Kingdom