Terms and Conditions

Security

When Is My Credit Card Debited?

Your card will normally be debited when the goods are dispatched.

When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.

Please note, we hold large amounts of every product we sell and as official suppliers of all major brand name goods we are able to quickly replenish stocks. If for any reason we cannot supply you with any part of your order we will contact you via e-mail or telephone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account. Products are offered subject to availability. Prices are subject to change without notice.

Is My Transaction Secure?

We have made buying from this store as secure and simple as possible. Every on-line purchase made from The Golf Shop Online is transmitted across the Internet using SSL (Secure Socket Layer) encryption, which is supported by Internet Explorer 5.5 or higher, Netscape 5 or higher, or a similar browser. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the Internet.

This web site is secured using a GeoTrust Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. GeoTrust provides our SSL certificate (www.geotrust.com). GeoTrust is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the Internet. GeoTrust acts as a trusted third party on the Internet. They issue digital certificates to companies, and individuals, that are used as proof of identity online, and provide for the protection of all information sent over the World Wide Web, using the most currently available encryption technology.

Acknowledgement Of Orders

Once you have placed an order, you will receive an e-mail confirming that the order has been received and is being processed.

Pricing Errors

In the event of any goods being offered for sale at an incorrect price, we reserve the right to withdraw the items from sale, at any point prior to dispatch. We will contact you if such a situation arises.

Privacy Policy

The Golf Shop Online respects each individual's right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. This statement applies solely to information collected at The Golf Shop Online's website.

Information Collection

The Golf Shop Online collects information through our website at several points. We collect the following information about primary visitors: Name, Address, Phone, Email, Payment Details.

We collect the following general data that is not personally identifiable information: The IP address of your personal computer, how you came to the site, the pages you viewed.

We collect this information through registration forms, basket checkout and automatic logging files. The information is required to receive our products and services. The logging of user behaviour allows us to improve our website.

We employ cookies. A cookie is a small text file that our Web server places on a user's computer hard drive to be a unique identifier. Cookies enable The Golf Shop Online to track usage patterns and deliver customized content to users. Our cookies have an expiration date. Our cookies do not collect personally identifiable information.

Information Usage

The information collected by The Golf Shop Online will be used for providing products and services and improving our website. Users who request to will receive email announcements. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our website with data from other sources.

We may share data with the following third parties: Shipping Companies, Banks and Credit Card Companies. These third parties will use the information as follows: To deliver products and make payments for those products.

We offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

If our policy on information collection or uses changes, will advise you by updating this page of our website within seven days of that change.

Access To Information

Users may access their own personal information and contact us about inaccuracies they may find. Requests for a report of personal information can be accepted by Telephone or Email. A charge will be made to cover the administrative cost of preparing a report. Users may request their information is deleted from our database by Telephone or Email. This will be completed within 28 days of receipt.

Problem Resolution

If problems arise users may contact The Golf Shop Online by phone or email. We are committed to resolving disputes within 28 days.

Data Storage And Security

The Golf Shop Online protects user information with the following security measures: Secure servers, firewalls and SSL encryption.

Exchange Rates

The Currency Converter on The Golf Shop Online is a guideline only as exchange rates change daily. We make every effort to keep the exchange rates updated, but please refer to your bank or credit card company for valid exchange rates at the time of order.

We have no control over rates charged by the credit card companies or PayPal and all transactions are processed in GBP and are correct at time of placing your order.

We accept no liability for fluctuations in exchange rates and no discounts or reductions are offered.

All refunds are sanctioned in GBP. We can only refund orders in GBP as orders are made in GBP and can therefore be responsible for fluctuations in the exchange rate.